Because Kreasel products are digital and delivered instantly, refunds are handled case by case rather than automatically.
If something goes wrong with a purchase — the file doesn't match the description, a download fails, or a duplicate charge occurs — reach out via Contact with your order details. When a refund is issued, the amount is returned and the creator's balance is adjusted accordingly.
Simply changing your mind after downloading a file isn't normally grounds for a refund — please review a product's description before buying.
A refund reduces your net earnings from that sale.